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Sales Inquiries:: sales@webpagefx.com

Billing Inquiries:: billing@webpagefx.com

Support Inquiries:: support@webpagefx.com

General Inquiries:: info@webpagefx.com

Call Toll Free:: 888.449.3239

Design Services

Website Maintenance

Your new website design is live! Now you need a way to keep your site updated with fresh, accurate content. By regularly updating your site, you’ll improve your search engine rankings, increase your number of visitors, and strengthen your company’s online presence.

A website maintenance plan is key to the ongoing success of your website.

As Internet trends and technologies are constantly evolving, and your business is growing, WebpageFX website maintenance plans ensure your site evolves with the changing demands.

Our Monthly Maintenance Packages:

Features	Up & Coming	Progressive	Enterprise
Unique web update tickets Website updates are emailed together to our support system, in a single "ticket" to our online support system. Each email containing updates is considered a "ticket".	One	Two	Unlimited
Tech Support & Consulting Requests	One	Two	Unlimited
ASP, .Net & PHP Scripting ASP, .Net & PHP Scripting includes contact forms and other programming functions that do not require a database. Database programming is not covered under a website maintenance plan.	$100/hour	One Hour Included	Three Hours Included
Ecommerce & CMS support		Included	Included
Annual Strategic Planning w/ WebFX Management Team		Included	Included
Annual Website Review (Delivered via email)		Included	Included
Online customer support system When you email your website update batch to our online customer support system, your website updates are automatically posted to the to-do list of one of our dedicated website designers. You'll be able to log in at any time to view the status of your updates, set a priority level, edit your request and more.	Included	Included	Included
Turnaround Time	Three Business Days	Three Business Days	Two Business Days
Software Upgrades & Security Patches Security is of the utmost importance in these times. If your site has a shopping cart, content management system, or other software package installed, it needs to be upgraded from time to time.		Included	Included
Monthly Google Analytics traffic reports	Included	Included	Included
Email/Webmail/Mobile Support		One Hour	Two Hours
Monthly Investment	$99	$199	$299
Need more information? Call Us: 717-609-1553

How is Website Maintenance Pricing determined?

WebpageFX offers four website maintenance plans based on the amount of support your site requires.

Some of the differences between the website maintenance plans includes the number of website update batches, the number of support and consultation calls, turnaround time, and e-newsletter design support.

Why WebpageFX is Your Best Website Maintenance Provider

WebpageFX, unlike other web design, development and Internet marketing companies, has a dedicated team of full-time designers and programmers devoted to website maintenance. Using current coding techniques, our website maintenance team ensures your site is fresh, strengthens your brand, and performs well.

Another reason why clients love our website maintenance plans is they include our online customer support system. Just send an email to our online customer support system, and your website maintenance request will be automatically added to one of our designer’s to-do list.

With our online customer support system, you can log on at any time to view the status of your website maintenance request, set a priority level, edit your request and more. Website maintenance has never been easier!

WebpageFX understands that sites have different needs. That’s why we’ve created four different website maintenance plans, unlike other companies that only offer one or two. If you find that our four website maintenance plans don’t meet your site’s needs, please contact us to discuss a custom website maintenance plan for you. Call us at 888.449.3239 or email sales@webpagefx.com.

Are you an on-going SEO customer? If yes, you receive a 20% discount off the above monthly prices

All plans are subject to service provider approval. Customers, who exceed their allotted max tickets per plan more than three times a year, will be automatically updated to the next plan tier.

What are Some Typical Website Updates?

As your business grows, website maintenance ensures your site continues to meet your company’s needs. Examples of typical website updates include:

Overall Site Improvements:

Your website’s most reliable performance appraisal is the one you receive from customers visiting your site. Questions, comments, complaints, and suggestions generated from site visitors provide indispensable feedback to improve your site. With website maintenance, you can use these suggestions to enhance your site and your online performance.

Product/Service Updates:

New products and services will need to be added, prices will change, and old products and services will need to be removed. By keeping your products and services up-to-date with website maintenance, you leverage your online business above the competition.

Ecommerce specials:

By offering special promotions, discount programs, and more, you keep your online business competitive. Short-term and long-term sales initiatives will require updates to your site. Routine website maintenance enables you to strengthen your sales with unique offers for your ecommerce store.

Interactivity maintenance:

With ever-evolving technologies, a website begins to look and act old if the interactive components are not consistently updated. If your site’s development pieces are not working at top levels on all browsers, you’ll lose customers and weaken your online reputation. Website maintenance fine-tunes your site to ensure your website interactivity is working properly. The successful interactivity of your website will help to market your products and services while capturing new clients.

What’s Included in the Website Maintenance Plans?

Website Maintenance Plans include all the standard updates necessary to maintain a website.

Covered Support

Examples of services included in the website maintenance plans include*:

Text: Additions or deletions
Photos: Additions, deletions and basic retouching
Webpages: Additions or deletions using existing webpage design
Navigation: Basic navigational changes (add, move or delete an item in the navigation)
File Downloads: Additions or deletions of PDFs and other documents
Videos: Insertion or deletion of pre-edited video
Links: Additions or deletions
Color and Background Images: Changes/replacements
Flash: Text-only changes and basic photo replacement in Flash animation
Forms: Dynamic form layout and integration (limited to forms not requiring database integration, such as a Contact Us form)
All Standard Support: Help with e-mail set-up, etc.

*Please note: this list is an example of the services included in the website maintenance plans. This is not a complete list.

Billable Design

Website changes that require more extensive design work are not covered under website maintenance plans. We’ll provide a quote for these changes when needed.

Examples of website changes that are billable and not covered under the website maintenance plans include*:

New Webpage Designs: Creation of webpages not based on the existing webpage design of the site
Navigation restructuring or redesign: Extensive changes to the site’s navigation
Extensive/complex photo re-touching or manipulation
Video editing, compression or manipulation
Sound editing, compression and insertion
Flash animation revisions or additions other than text and image replacement

*Please note: this list is an example of the services not included in the website maintenance plans. This is not a complete list.

New Projects

Should your website update include a new component to your site, one of our sales representatives or your project manager will contact you to discuss.

Examples of new projects that are not covered under the website maintenance plans include*:

New site functionality: Shopping carts, news tickers, admin functions, etc.
Site redesigns: More than 50% of site requested to be reworked or changed
Interactive or animated features: Flash showcases, virtual tours, etc.
Search Engine Optimization and PPC
Corporate Identity and logo creation or revisions
New content writing
Photography or video creation
Print or other marketing materials

*Please note: this list is an example of new projects, which are not included in the website maintenance plans. This is not a complete list.

Hourly Website Maintenance

Should you prefer to not sign up for one of our website maintenance plans, you can still receive our top-notch website maintenance service at the following hourly rates:

Design & Support

Rate: $75

Billed in 30-minute increments
Minimum service request is 1 hour (Minimum order of $75)
Unscheduled phone support is billed at 1.5x standard rate

Internet Marketing

Rate: $90

Billed in 30-minute increments
Minimum service request is 1 hour (Minimum order of $90)
Unscheduled phone support is billed at 1.5x standard rate

Development

Rate: $100

Billed in 30-minute increments
Minimum service request is 1.5 hours (Minimum order of $150)
Unscheduled phone support is billed at 1.5x standard rate

WebpageFX Website Maintenance Plans Work for You

Call 888.449.3239 or contact us online today to learn how website maintenance plans can keep your website fresh, in top-working condition, and ahead of the competition.