You’re Not Worth the Wait

August 18th, 2011 posted by Mary Mattar 12:08PM | View Full Story

Er … I didn’t mean that. Wait (no pun intended) … yes I did. Don’t take this the wrong way; allow me to clarify.

Let me paint you a little picture.

Your potential customer is in the beginning stages of the buying cycle. Completely unaware of any of the brands and companies he has to choose from. When you just happen to appear in Google with a compelling meta description — your customer feels compelled to click; so far, so good. So he clicks on your website and waits … and waits … and gone. On to the next company listed in the search results, which, let’s face it, is comparable to yours in the searcher’s eyes because he doesn’t know any different about why your company is superior; because, whoops, he couldn’t see your site.

There’s another customer you just lost to your competition.

We all know how frustrating it is when we have to wait even a second for a webpage to load. In fact, if we’re being honest, we’re hitting the back button before we can say “hurry up” and clicking on the next result in Google.

Consider your personal web usage behaviors. Users want a website in a matter of seconds. Actually I take that back, they want it now. Actually … they want it faster than now … they want it 2 minutes ago. I don’t think it’s necessary to find someone who can attest to this … in this day and age, it’s safe to say this is common knowledge; instant gratification is the name of the game.

Since Google’s main objective in any algorithm update is to display results users want, updates continually reflect what the users want. Google places value and emphasis on what users find important. And users like fast … real fast. Faster sites create happy users … and happy users turn into happy customers … and happy customers turn into loyal customers … and loyal customers turn into increased revenue for you. Convinced yet?

In other words, an optimized website is fast. And if your site’s not fast, it can affect its overall ability to rank well. Obviously Google has tons of ranking factors, and site speed is merely one, however, every little bit helps right? Plus, if not for SEO purposes, think of conversion rates; which is ultimately why you’d be focused on SEO in the first place, is it not?

If a user gets frustrated and leaves your site, your conversion rate drops. The slower your site is, the more visitors you’re likely to lose. Users have the luxury of finding another site offering comparable products and services to what they would find on your site … if they could get it to load faster. (It’s called your competition’s website). Users don’t have much patience, if any at all, when it comes to waiting for a page to load. They aren’t used to waiting, and expect they won’t have to. Give the users what they want … it’s a mutually beneficial relationship.

So say a user attempts to load a page on your site and decides it’s worth waiting for initially. The page finally loads, but they’re done with that page and decide to mosey on to another page within your site, or better yet, hit the order button. Only to experience more waiting. Another order lost to slowness and frustration?

Let’s face it, when a site responds slowly, visitors spend less time there. It really is as simple as that. If customer service is at the core of your business, and I’m assuming it’s safe to say it is, don’t be the source of user frustration. Usability factors into the equation too. If you have certain capabilities and functionalities that aren’t, well, functioning, I wouldn’t be surprised if your potential customers are dropping like flies. In a day where consumers are bombarded with options — you have to compel (get them to your site) and captivate (keep them there).

Even if it’s not the most significant portion of the overall algorithm yet, you can rest assured knowing it will only be more of a factor in the future, and when that time comes, you’ll be ready for it. What makes me so confident of such a bold claim? In May, Google Analytics came out with a site speed report option. Now webmasters can more easily find out which pages are the slowest on a site, which browsers are the slowest and more. Webmasters can find out their site’s speed in Google Webmaster Tools as well; under Labs > Site Performance. I likewise encourage you to take advantage of the page speed tools available, literally, at your fingertips.

Not only does site speed impact your SEO efforts, it also impacts your landing page quality in Google AdWords. If you have a PPC campaign, you’re familiar with Quality Score.  One of the factors of quality score is the quality of your landing page – and a quality landing page is, you guessed it, fast.

So now you’re probably wondering what you as a webmaster can possibly do to ensure your site is at optimum speed, right? And if you’re not, you should be.

Don’t fret; the answer is simple: minimize. Simplify and you’ll be sitting pretty (in the search engines). Get rid of outdated, unnecessary code. Compress data. Take advantage of external files, and keep your external files to a minimum. Keep redirects to a minimum. Format images for the web.

You’ll be glad you took the time to save your potential customers’ time.

So, this isn’t really a new idea. Google’s mission has always been to make the web faster. In fact, out of the ten principles guiding each action Google takes, speed is #3. It is that important.

Images by Professor Howdy and The Examiner

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A History of App Stores: Apple, Google, and Everyone Else [Infographic]

August 15th, 2011 posted by WebpageFX Team 12:08PM | View Full Story

Store Wars: A Mobile App Store Infographic

…View Full Story

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Google Plus Widget

August 10th, 2011 posted by WebpageFX Team 12:08PM | View Full Story

Today, we released version 1.0 of our Google Plus Widget for WordPress! This plugin allows you to add a Google+ profile badge to your WordPress blog or website. Once installed, users can add you to their Google Plus network and you, in turn, can show off the number of followers in your circle. Here’s a couple of screen shots to give you an idea of how the Google+ plugin works:

 

Google Plus Widget

How the Google Plus Widget displays on your blog

Google Plus Widget Admin

Simple admin interface for the Google Plus Widget

Download the Google Plus Widget and then install it within WordPress using the instructions below:

  • Go to “Plugins -> Add New”
  • Click on the “Upload” link
  • Browse to where you downloaded the Google Plus Widget zip file and then click “Install Now”
  • Depending on your WordPress site configurations you may need to provide your FTP server credentials
  • Once the install has completed, Activate the plugin
  • Go to “Appearance -> Widgets”
  • Find the Google Plus Widget in your list of available widgets and drag it to where you would like it to appear on your site
  • Provide a title for the plugin and your Google+ ID. You can find your Google+ ID by going to your profile…it is the 21 digit number found in the URL. (e.g., plus.google.com/YOUR_ID_IS_HERE)
  • click the “Save” button

That’s it! Refresh your website and you should now see your very own Google Plus Widget being displayed on your WordPress site. If you like our Google Plus extension, please consider rating it on the WordPress site!

And stay tuned for updates to this Google Plus plugin…we’re looking to enhance the extension even more to include an option for a Google +1 button as well as a choice of multiple themes. And be sure to check the FAQ page associated with the Google Plus Widget plugin page on WordPress for common error resolutions.

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How Hyphens Ruin Search Results

July 28th, 2011 posted by Trevin Shirey 12:08PM | View Full Story

We’ve all been duped at least once. You need some information and turn to Google. Maybe you are looking for plane tickets or a new pair of shoes. You trust Google to make the decision of which website is most trustworthy and relevant, so you click on one of the top results. Far too often, these sites are phishing scams or affiliate marketing sites or, perhaps worse of all, a retailer who will sell you something that they know nothing about.

For a long time, one of the easiest ways to rank highly for a search term in Google was to purchase a domain name that contained the keyword you were trying to rank for. So, if you wanted to rank highly for “green lightbulbs” you would purchase a domain like bobsgreenlightbulbs.com. As more and more domain names were bought up, scammers and spammers became desperate and bobsgreenlightbulbs.com turned into bobs-green-lightbulbs-inc.com. Hyphenated domains started showing up everywhere.

Google has done a decent job of filtering a lot of these domains out in recent years, but hyphenated, keyword dense domains undeniably still work. Look at these common search queries:

 


It is rare for these hyphen-heavy domains to provide useful information or a trustworthy ecommerce experience to searchers. Sure, everybody knows of an exception or two but would you honestly recommend nike-outlet-store-online.com over Nike.com or Eastbay.com for a pair of cheap Nike shoes? I know I wouldn’t.

It should be a slap in Google’s face to see so many domain names like these near the top of search results. It’s obvious that the entire domain is purchased and built to rank for a few keyword phrases. The entire founding of the website wasn’t based on the idea of creating an amazing online shoe store or passing along quality information on colleges. It was designed from its inception to rank highly in Google by any means necessary.

The worst part is that these domains should be easy for Google to filter out. While many legitimate websites and companies have one hyphen in their domain (virgin-atlantic.com and post-gazette.com come to mind), not many have two hyphens; and those with three or more are even rarer.

Why not penalize sites with hyphens? Any site with 2 hyphens gets a penalty and it goes up from there. So ugg-boot-superstore.com gets 1x the penalty (2 hyphens) and ultra-best-ugg-store.com gets 2x the penalty with 3 hyphens. (The only exception is http://www.d-e-f-i-n-i-t-e-l-y.com/ which should d-e-f-i-n-i-t-e-l-y be mandatory reading for high school and college students)

Domains with 2+ hyphens have no site or brand name. They exist solely for SEO benefit. While some may provide some quality content, the site owner’s end game is often less than noble. If you wanted to organically build up a readership, choosing a lengthy and brandless domain name is a terribly misguided decision at best.

Google is encouraging people to forego building legitimate online companies by continuing to rank hyphen-heavy domains so highly. Why go to the trouble of building an online brand when you can just buy ultra-top-best-store-ever.com and start getting traffic and making money faster than everybody else?

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6 Pressing Google+ Questions: Answered

July 14th, 2011 posted by Kristin Miller 12:08PM | View Full Story

Google Plus

The biggest Social Media news of the past week is Google+. The “Facebook Killer,” “Buzz Part II” and “Google’s Global Takeover Part XXII” is getting a lot of press, and for good reason: it is a social network that aims to contend with Facebook. It intends to do so with some initial features including group video chat capabilities, group texting (Huddles) and enhanced privacy options (via Circles).

After finally receiving an invite and elaborating on my Google profile (I’ve been a Gmail user for quite a while), there was nothing to do but wait for my friends to get my invites and join. I now have about 10 connections on Google+. So, my Circles are pretty thin. Decidedly, the only way I’ll use Google+ as my go-to social network is if everyone, or at least a majority, makes the transition—and soon. This is as important to me personally as it is to businesses and brands, as they want to be present where their customers are.

The dilemma this “friend overlap” causes right now is deciding which social network to post to (as if there weren’t enough choices already). Can’t my 10 Google+ friends just read what I post to Facebook, along with the rest of my hundreds of Facebook friends? Why double post?

The positive: I can start over with adding people to Google+. I was a freshman in college when I signed up for Facebook; there are some friends I don’t need updates from anymore. Perhaps this could be my adult version of Facebook. (Then again, I’m interested in gaining more Google+ connections, so I’d pretty much accept anyone at this point).

I love the Circles idea. I’m glad Google wants to learn from Facebook’s biggest mistakes, particularly in the area of privacy. Of course, will anything be private from Google now?

I commend Google+ for their “invite-only” launch technique, which is something many new sites are opting for. The invite-only makes it feel exclusive and is becoming the way to entice new users in a world where there is an overwhelming list of social networking sites.

In my opinion, to ensure Google+ doesn’t become defunct, 750 million people need to jump on the bandwagon. That means 750 million people need to abandon their comfortable Facebook personas and habits and learn an entirely new interface, albeit very similar to Facebook. They need to download a new app, add all of their friends and start +1-ing all the content they previously “liked”. These are some major hurdles to ask of people before they know whether or not it’s here to stay.

The bottom line is: I like Google+. I think it’ll thrive, only in a smaller social space. For now at least, it is certainly being used by a pretty niche group.

Our office has been a-“Buzz” over Google+, so we decided to ask a few members of the WebpageFX team to speculate on where Google’s latest endeavor is going to go:

Where do you see Google+ in 3 years?

Trevin: Three years seems like a lifetime in “Internet years” so it is very tough to say, especially this early on. They have had their misses, but most of the time Google’s side projects turn to gold, so I’d wager it will be extremely popular and still pushing the social media envelope in three years.

Saurav: As social is becoming more and more effective, in three years’ time, I see Google + becoming one of the social forces competing against the likes of Facebook.

Bill: I see it having 10% to 15% of social market share.

How do you think Google+ will affect SEO?

Mary: It already is. I can easily +1 any article I read or website I land on with simple click of a button. Then those in my Circles will see my partiality reflected in their own search results. Marketing professionals and business owners alike need to be aware of the huge potential here. Google provides personalized results whenever feasible, and that component is only sure to evolve.”

Bill: Massively – data they collect will greatly influence search results – especially “real-time” searches!

Xander: Well, the whole reason they launched this venture was to get Facebook’s content recommendation data without dealing with Facebook. Google wanted to create an ecosystem where shares, like, and comments were completely accessible to them so they can parlay that data into their search algorithm and promote worthy content. Up until now, they had no reliable way of determining the “social value” of a page. If Google+ takes off, they will.”

Are you, or do you, plan to use Google+ personally?

Trevin: Yes, I’ve been using it daily for a few weeks. I jumped in with both feet!

Saurav: I haven’t had the chance to fully utilize it just yet. But, it’s simple really; you create your profile and connect with others.”

Bill: Yep – since it’s going to be a ranking factor, I will have to use it.

Mary: Definitely, I already prefer it over Facebook – it’s more organized, less confusing and further personalized.

So far, what do you like about Google+?

Trevin: There are a lot of features I like. Circles is a pretty well-thought out way of dealing with sharing among your friends. (Facebook always had the same functionality, but it is a lot clumsier in lists). Some of my friends love when I share Battlestar Galactica videos, but others just find it weird. This is a nice way to break everybody into clusters, which is how we all socialize and interact in real life.

I also love being able to add writers and pundits whom I enjoy to my “following” circle. It’s far more efficient than following their fan page on Facebook and getting slammed with promotional junk. The following circle is like being Facebook friends with somebody you don’t really know without the awkwardness. My favorite feature, though, is Hangouts. Group video chat is awesome and I have pretty much already ditched Skype for video calling.

Bill: Video chat – and circles is a cool concept!

What do you dislike about Google+ so far?

Trevin: It still feels unfinished, which it is of course, so I don’t have any big worries. There are a bunch of little things missing … collapsing comments and posts, notifications are slow, no iPhone app, etc. I would also like to see some sort of groups feature where a bunch of my friends who share a common interest can join and everybody can share information amongst the group, rather than in all of our different Circles.

Bill: It feels like Google is a monopoly and controls too much of the Internet already.

Mary: I actually don’t like the idea of leaving people out at the beginning, even if it has worked well in the past. I think the real push for Google+ will be once everyone is on it. The only reason I would choose Facebook over Google+ is because everyone I know is on Facebook, I can’t say the same for Google+. And unfortunately, a lot of people I have invited probably won’t jump on the bandwagon until everyone else has. I think it will end up the way Twitter has, continue to grow as people realize it really is here to stay.

Do you believe Google+ has a chance to take Facebook’s place as the #1 social networking site?

Trevin: Google certainly has a much better chance of taking down Facebook than Diaspora or Virb or anybody else that has to build from the ground up. Everybody already knows and (mostly) trusts Google. Google also has a massive user base already, which is their biggest advantage. Around 200 million people already have Gmail accounts. I’d guess around 300-400 million people have Google accounts. With the way Google+ is built in to the new black Google bar, nearly all of these people are guaranteed to check it out, at the very least. The people will come, it is just a matter of how good the product will be and I haven’t seen anything so far to suggest that it won’t be excellent.

Bill: No – Facebook has too much of a head start and most users aren’t going to switch.

Xander: Facebook has a 750 million people head start, so it will at least take some time. They are positioning themselves to be a legit player though. The private invites promote exclusivity and that worked for Gmail and Facebook at the beginning. They also have a massive pool of people to pull from—not only everyone with a Google account, but also anyone who visits a Google search property somewhere down the line. I would suspect that they have opened it up to early adopters here to work out the kinks, and then once it’s really ready to go, they’ll roll it out to the world.

Mary: It’s hard to say. It could go either way, though Facebook will be stiff competition, and they are sure to pull out all the stops by adding as many features as possible. Personally, I hope it does in fact outdo Facebook – still, if it does, it will be a slow transition and nothing immediate because there are so many avid Facebook users who will probably refuse to convert for at least a while. I predict it will be like that of Twitter – but a bit more rapid since millions of users already seem to trust Google with their lives.

As you can see, opinions of Google+ certainly vary, especially among leaders in the industry. It’s time to sit back and see what happens!

Photo by Someecards

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The Most Interesting SEO in the World

July 7th, 2011 posted by Xander Becket 12:08PM | View Full Story

“The Most Interesting Man in the World” is a genius ad campaign by Dos Equis beer. All of the commercials end with The Most Interesting Man in the World saying, “I don’t always drink beer. But when I do, I prefer Dos Equis”. It’s a killer campaign and that catchphrase has become an internet meme.

So here’s The Most Interesting SEO in the World:

I don't always do linkbait. But when I do, I prefer Internet Memes.
I don't always check rankings. But when I do, I basically ignore Bing.
I don't always use Internet Explorer. But when I do, I'm forced into it.
I don't always hate Microsoft ...
I don't always use one monitor. But when I do, I'm in a coffeeshop.
I don't always listen to music when I work. But when I do, I listen to electronica.
I don't always email Google. But when I do, I'm telling on a competitor.
I don't always get good rankings. But when I do, I take 100% of the credit.
I don't always buy awesome domains. But when I do, I seldom develop them.
I don't always run PPC ads. But when I do, it's with free Adwords coupons.

***Make your own at Meme Generator and post in the comments!

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