Top 10 iPhone apps for SEOs

September 22nd, 2011 posted by Trevin Shirey 12:08PM | View Full Story

Like a lot of Internet marketers, I try to get away from the computer and do a decent amount of traveling on the weekends. My iPhone is often my only method for staying updated on my client’s campaigns and the SEO industry in general.

Here’s a list of my go-to iPhone apps that I have put together over the last year or so. Feel free to chime in with any others you use in the comments.

Name

About

Price

1AnalyticShows quick snapshot of Google AnalyticsFree
2iRankTracks up to 10 keyword rankings; historical dataFree/Paid
3DomainStormGreat brainstorming tool for new domain namesFree
4AllFacebook StatsTrack/compare the performance of your FB pagesFree/Paid
5TwitterBest way to stay connected with industry newsFree
6TLD LookupComprehensive list of all TLDs + countryFree
7SEO AutomaticProvides quick on-page analysis; server down oftenFree/Paid
8iSEO ToolsShows Whois, robots.txt, source code, rankings and moreFree
9ReederMy favorite Google Reader app$2.99
10SenseEarnMonitor data from your AdSense campaigns$3.99

 

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10 Fundamental Conversion Rate Optimization Tips

September 20th, 2011 posted by Gina Menario 12:08PM | View Full Story

If your website receives plenty of traffic, but those visitors don’t do what you want them to do, then this post is for you!  Use these 10 fundamental conversion rate optimization tips to get more out of your website.

Every site as a goal – it’s an action its users should take. The action can be as simple as viewing a certain page. Popular actions include downloading a document, submitting a contact form or purchasing a product. When a user completes a desired action, it’s known as a conversion.

Most sites convert only 1-3% of its visitors. Why don’t the other 97% convert too? Maybe they are not in the purchasing stage of the buying cycle or maybe they found the information they were seeking. But most likely, they do not trust the site enough to conduct the action.

Use these 10 tips to build more trust with your users, gain more conversions, and experience more business through your website.

1. Have credible content with a professional look.

What web user is going to trust a site with typos or broken links? Make sure that your web copy is grammatically correct. Double check that all links work and bring users to the right page. Take advantage of web site conventions and ensure that your site logo always links to the homepage. A fresh and professional design helps too.

2. Maintain scent.

fundraiser page

Fundraising Page

Scent refers to the site-wide consistency of page location, colors, graphics and words when it comes to special content. With visually consistent content, a user is more likely to see the content and trust it. Inconsistent content could confuse a user. For example, this fundraiser page uses a third party site for donations. We customized the donation site to maintain as much scent as possible from the homepage. If you were on this fundraising page and went to donate, would you be more likely to trust the original donations page or the customized one?

bad donations page

Original Donations Page

good donations page

Customized Donations Page

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

3. Reinforce offers site-wide.

Web-pages contain a lot of content, so many visitors just skim a page. They may miss the content you want them to see. If you think something is important (a free brochure to download or 25% off all products) include it on every page. Do this especially with e-commerce sites and do not forget to include the offer on the shopping cart page. If a user goes to checkout, but no longer sees anything about “free shipping” that cart will be abandoned in seconds.

4. Provide all contact information.

People need to know that there is a reputable person on the other side of their computer screen, not a scam. Show that you are legitimate. Provide a physical address, phone number and email address. This also tells your visitors that you’re accessible to help with any issues.

5. Utilize point of action assurances.

Communicate guarantees, return policies and safe shopping credibility. Also, offer alternative methods of transactions such as phone orders or paypal for users who do not feel comfortable ordering online via credit card.

6. Communicate reciprocation.

When users convert they provide you with something: contact information, revenue, leads, etc. What will you provide users in return? Always convey what users will get if they convert. Ideas:

Action: Receive:

Sign up for email newsletter  =  Coupons, expert advice, latest news, etc
Submit contact form  =  A response within 24 hours
Sign up for account  =  A free trial
Buy a product  =  24/7 product assistance

 

7. Frame choices.

Choice paralysis occurs when a user is given too many options and they become overwhelmed and  confused. With more options, users spend a considerable amount of more time during the selection process and become “paralyzed.” Prevent choice paralysis by framing choices. Here are some good examples:

framing exampleexample of framing

8. Convey scarcity.

When something is limited, it appears to be more valuable. Make sure to include text that conveys scarcity, such as:

“Hurry! Only 4 more left.”

“Hurry! Limited Downloads Available”

“Available for a limited time only!”

9. Demonstrate social proof.

Humans strive to meet social expectations. To fit in with the crowd, we judge what’s normal by observing other people’s behavior. Convince users that converting on your site is a normal behavior. Convey statistics, such as, “Downloaded by 1 million people!” Show what other customers bought who viewed similar products; this might spark interest in an additional item for users to add to their shopping carts. Most importantly, display reviews and testimonials so users can receive feedback from experiences of previous purchasers.

10. Show authority.

Testimonials can also be used to express authority. People are more likely to act on information that is conveyed by an expert. Show them that you’re the expert in the industry by displaying client and customer testimonials and their logos.

By following these tips, you’ll be sure to convert more users. But of course the basics must be in place: substantial traffic, an easy to use site and appropriate content. Want to learn how your site fairs? We offer a one-time conversion analysis.

Now it’s your turn to share. What works best for you? How does your site convince users to convert?

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5 Link Bait Lessons from The Tipping Point

September 8th, 2011 posted by Shane Jones 12:08PM | View Full Story

the tippoing point book cover
[photo by jeremy page]

Nearly everyone has been the victim of typical teenage drama.  Remember those times in high school when Johnny so and so kissed Kate behind the football stadium?  In a matter of minutes news of the kiss was spreading from clique to clique, from the marching band to the cheerleaders, until everyone knew about the scandalous kiss.  From notes passed in class, to whispers and giggles at the lunch tables, word spreads like an infectious disease, informing even the most remote social bystanders of the act that occurred behind the stadium.  There is a certain mystery to how news seems to spread so fast in high school; a certain quality that makes rumors and behavior spread exponentially.  And it’s something I’d like to recreate over the Internet.

Over my summer vacation, I finished reading a brilliant book entitled, The Tipping Point, written by Malcolm Gladwell.  “The Tipping Point is that magic moment when an idea, trend, or social behavior crosses a threshold, tips and spreads like wildfire.”

Despite the relaxing sounds of the ocean waves and the beautiful scenery, I did exactly what any workaholic would do: I began to think about work.

But to be fair, as a link builder, how am I supposed to ignore this secret recipe that could promise viral link bait success?  I mean, The Tipping Point isn’t directly about SEO or Linkbuilding in particular, but it still explains the necessary factors towards creating viral content that may catch the same social attention as Johnny and Kate’s scandalous kiss!

So without further ado, here are the key ingredients to Internet success!

Lessons 1 – 3: The Law of the Few

These are must have personality types to help your content go viral.

1. Connectors

Connectors are those with a special gift for bringing the world together. These individuals have an extraordinary ability to make new friends and acquaintances, and more importantly introduce others to them. It is the Connectors that broadcast the trends to individuals far and wide, through their vast social interactions, and whom we rely upon to connect us with other people.

In the world of SEO, this highlights the importance of having relationships with bloggers who have a strong readership or those friends with thousands of Twitter followers.  People like Lady Gaga could be considered Connectors with the largest following on Twitter over any other celebrity.

2. Mavens

“A Maven is a socially motivated person who has information on a lot of different products, prices, or places.  This person likes to initiate discussions with consumers and respond to requests.”  Mavens are individuals that want to help, for no other reason than personal enjoyment, and because of this attitude, they are extremely effective at getting the attention of others, and being taken seriously.

Again, this is why we as link builders rely so much on our relationships with bloggers — especially for niche categories. Usually, readers make their daily rounds to their favorite sites to learn and experience. They trust the information that comes from their “bookmarked” sites and favorite bloggers.   One example of a Maven would be SEO wiz Rand Fishkin who provides tons of valuable advice, simply because he hopes to help the industry gain a more reputable standing.

3. Salesmen

But Connectors and Mavens simply aren’t enough.  Both personalities lack the ability to persuade.  For a social epidemic to start, Salesmen are need.  This select group of people has the ability to persuade us when we are skeptical.  “Connectors are the social glue: they spread it.  Mavens are data banks.  They provide the message. And Salesmen, convince people to act.”

Consider Apple’s (now ex) CEO.  Steve Jobs is a natural salesman.  With every product presentation he is able to convince millions to purchase the newest, most expensive gadgets, with no track record, on a whim.

Lesson 4: The “Stickiness Factor”

It is the Law of the Few that makes a message spread.  However, the content of the message matters as well.  Gladwell refers to how memorable a message is and whether it can spur someone to action as “stickiness.”  For instance, the bestselling author relates back to the story involving Paul Revere.  It is with the phrase “The British are coming” that Revere started an epidemic.  However, if he had instead decided to ride across the land at midnight to inform people of a sale on mugs at his silversmith shop, he could not have convinced the entire Massachusetts countryside to come to his store.

This “Stickiness Factor” highlights the importance of content.  Only if you try to provide real knowledge and benefit in your blog posts, articles or social interaction will your content really gain attention.  I try to focus my content by always thinking about how I can improve the Internet for individuals. You can gain so much more SEO value by spending the time to create good content than you can by writing a mediocre article and using an article spinner to duplicate hundreds more.

Lesson 5: The Power of Context

This principle suggests that epidemics are sensitive to the conditions of its environment.  Therefore, the circumstances of the times and places in which they occur have to be just right.  Again, in terms of Paul Revere, because the warning ride occurred at midnight, individuals were a lot easier to reach.  The townspeople were all at home in their beds, rather than working in the fields or running errands.  And because someone is waking us up in the middle of the night to speak of news, individuals will always assume it is urgent.  Gladwell jokes, “one can only imagine how ‘Paul Revere’s afternoon ride’ might have compared.”

This all revolves around choosing the right avenue to send your material.  If you are writing great articles on social media, you obviously don’t want to publish them on cooking websites.  Context is extremely important.  You won’t reach interested individuals by providing your link bait on irrelevant sites.  Focusing on the niche areas where individuals are already looking to find similar information to your content is key! You can also utilize Google Trends and Twitter hashtags to discover the most current popular topics of conversation for your content.

Lessons Learned

“The Law of the Few states that there are exceptional people out there who are capable of starting epidemics.  All you have to do is find them.  The lesson of stickiness is the same.  There is a simple way to package information that can make it irresistible.  All you have to do is find it… With the slightest push – in just the right place” – the INTERNET can be tipped.

Now go out there and try to recreate these same principles and let me know of your success rate! Also consider this: Are you a Connector?  A Maven? Or a Salesman?

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Save Squats for the Gym, Not the Internet

September 1st, 2011 posted by Lauren Frankel 12:08PM | View Full Story

cybersquatter

No, I’m not implying that there is a way to work out while surfing the web, but that would be pretty cool (and a goldmine for late night infomercials). I am referring to the practice of cybersquatting, which is a far cry from the strength-training, muscle-building, leg-aching exercises you see at the gym.

Cybersquatting refers to the bad faith practice of purchasing domain names with the intent to profit from the goodwill of a preexisting personality. Specifically, cybersquatters buy up domain names that incorporate references to existing businesses, celebrities, athletes, and political figures with the purpose of selling the domain names to those parties for a hefty profit.

Note: For the safety of all parties, cybersquatting should not happen at the gym. And if Amy Winehouse’s father, the White House, Madonna and countless other personalities and businesses losing millions from squatting had their way, it wouldn’t happen on the internet either.

After the sudden death of his daughter just last month, Mitch Winehouse—father of the late Amy Winehouse—planned to start “The Amy Winehouse Foundation” to help young people suffering from substance abuse. However, just hours after announcing his charitable intentions at her funeral, Winehouse’s plans were halted. Even if he created the foundation, he would not be able to have an online presence because almost any relevant domain names were already purchased.

With the desire to make a quick buck, only mere hours after Mr. Winehouse’s announcement, Martin McCann purchased several domain names incorporating variations of “The Amy Winehouse Foundation.” McCann ultimately offered to sell the domain names to the grieving father for an inflated amount. (One can only assume that Mr. Winehouse responded to the offer of sale with a resounding “No! No! No!”)  On account of McCann’s cybersquatting, Mr. Winehouse sees no option but to delay pursuing his philanthropic mission and return the generous checks he received after announcing his plans for The Amy Winehouse Foundation. McCann remains unapologetic and justifies his actions by saying people should “detach from emotions and think business.” As of now, the memory of Amy Winehouse will live on only through her music.

Unlike McCann, many cybersquatters are successful in extorting millions from their targets.  For example, WallStreet.com, AltaVista.com, and Business.com were all snatched up by cybersquatters and later sold for upwards of $1 million.  In fact, Business.com was repurchased for over $7.5 million.  Panasonic, Fry’s Electronics, Hertz and Avon are a few other notable targets of cybersquatters.  Madonna, the White House, PETA and Jethro Tull are just a few examples of cybersquatting victims were successful in “evicting” the cybersquatters from their domain sites through legal action.

Similar to cybersquatting, typosquatting involves the practice of purchasing domain names that are common misspellings of existing high-traffic websites.  The typosquatter hopes to capitalize on inattentive and careless internet users who make typographical errors while inputting a website’s address.  The three most popular websites, Google.com, Facebook.com, and YouTube.com have all faced problems with typosquatting.  Notably, Facebook recently sued over twenty defendants for such practices.  Facebook’s theory is that websites such as Facebok.com and Faecbook.com infringe on their well-established trademark and harm their goodwill.

So what remedy is available to victims of cybersquatting? In 1999, the United States enacted the Anticybersquatting Consumer Protection Act (ACPA) which contains a clause aimed at combating cybersquatting and typosquatting.  Pursuant to ACPA, a trademark owner or personality can sue to obtain the right to use the domain name—and possibly secure monetary damages in the process. Foreign parties can also initiate arbitration under the Internet Corporation of Assigned Names and Numbers (ICANN) and win the name back without the expense of a lawsuit or an attorney.  Despite the fact that these and other trademark laws offer some protection, cybersquatter victims often find it cheaper to buy the domain name directly from the cybersquatter because litigation is extremely expensive and comes with no guarantee.

Businesses should also think of taking preventative measures before cybersquatting and typosquatting become an issue.  They can easily do this by registering basic variations of the company name. After all, as Ben Franklin once said, “an ounce of prevention is worth a pound of cure.” If only it were that easy to lose pounds at the gym.

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How to: Make internal linking on your WordPress blog quick and painless

August 29th, 2011 posted by Trevin Shirey 12:08PM | View Full Story

As a link building specialist, I’m embarrassed to admit that I’ve never done as good of a job with internal linking as I should have. I know it is important for SEO reasons. Matt Cutts says so. Rand Fishkin says so. Even Larry and Sergey say so.

The problem with internal linking, though, is that it can be a huge pain. I’ve worked in WordPress sites with nearly 1000 published stories, dozens of categories and seemingly unlimited keywords. It can also be time consuming to review a lengthy article or blog post and insert a half-dozen hyperlinks to different pages on your site. Scalability and time were always the two biggest issues I have had with internal linking.

Then I started using SEO Smart Links and both of my problems were solved.

SEO Smart Links is a WordPress plugin that automates internal linking and makes it a snap. I don’t have to remember to link to category pages, older posts, etc — it takes care of almost everything. On our WebpageFX blog, we set up a custom list of keywords and URLs that we wanted to automatically link to from our blog posts. These links were pointing to other areas of interest on the site (SEO plans, social media info, etc) and were often links that myself and the rest of our bloggers would forget to manually place into posts.

While the idea behind SEO Smart Links is simple, the team over at Prelovac has done a remarkable job of thinking of additional features and building them into the plugin. For example, there is an option to reduce database load by only inserting the links on single posts and archived pages (not on the homepage, for example). There is also an option to exclude all heading tags. Little features like this show that the plugin wasn’t thrown together overnight. You have tons of options and power to customize your internal linking structure.

The plugin works right out of the box and crawls your posts finding the most suitable URLs and keywords to use for interlinking. It’s super easy to use for beginners, but still has tons of advanced options for SEO gurus or picky bloggers like myself.

Here’s a decent video guide on installing and setting up the plugin:

From an SEO perspective, this is obviously a powerful plugin to have in your WordPress toolbox. We’ve been using it on our own blog as well as in WordPress installs on clients sites. SEO aside, there are plenty of other benefits. Proper internal linking throughout a blog is going to lower bounce rate and drive visitors to relevant pages.

I thought of a couple specific applications where this would be useful:

Blogs on large ecommerce sites Blogs on huge ecommerce sites tend to get a lot of search traffic coming into them and are generally pretty powerful. SEO Smart Links would let the company blogger link to category pages, product pages and guides quickly and easily. Since the visitors are already reading a related post, the conversion rate would be higher than more general traffic coming from search engines.

Newspapers and blogs with tons of content These types of sites usually have lots of posts in different categories or tags, both great candidates to link to internally. There often are specific pages for other keywords that show up frequently articles: names of newsmakers, locations, sports teams, special features. Lots of news organizations would make their site much more user friendly by having a proper link structure in their articles.

    Basically, any site running on WordPress that is producing a large amount of content should look into SEO Smart Links. It will save you time, get your website in front of more eyeballs and help search engines rank your domain higher in results. Since we started using it, I’ve been able to focus my attention on my writing instead of worrying about which pages on the domain I ought to be linking to.

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    Google Analytics Multi-Channel Funnel Survival Guide

    August 25th, 2011 posted by Scott Redgate 12:08PM | View Full Story

    There are usually just a handful of announcements in a given year with the ability to change the entire Internet marketing world. The release of the Multi-Channel Funnel Reports in Google Analytics is definitely worthy of one of these titles. After researching and testing this incredible idea out single-handedly, the next step was picking my jaw off the floor. This particular report allows you to see the entire path individual users have taken on their way to completing a goal or conversion on your site, rather than just the most recent referrer. For starters, let’s check out some features.

    After logging into your Google Analytics account and clicking on “Multi-Channel Funnels” under the “My Conversions” tab, you will be presented with an overview screen providing data such as the number of conversions acquired and what specific channels “assisted” these conversions. In the past, conversion was credited to the most recent search or advertisement prior to the conversion. The game of Internet marketing is now changing.

    When your favorite football team scores a touchdown, do you give credit solely to the wide receiver who caught the pass? What about the quarterback who threw the ball? Or the offensive lineman who made the block? I’d sure hope not. The touchdown is a result of each team member contributing for the betterment of the collective squad. These “assisted conversions” are similar in that we can now gain an understanding of the many aspects contributing to an individual conversion.

    Below you can find a Venn Diagram, provided by Google, presenting the distribution for the different conversion paths found in the overview section of Google Analytics. Access to this information is significant because it gives you considerable insight as to how many interactions go into a single conversion.

    Multi-Channel Venn Diagram

    Moreover, by using the “Assisted Conversions” section, you are able to drilldown to find the necessary information to see which campaigns and channels are assisting the conversions and how. For a quick example, let’s take a look at the “Assisted/Last Interaction Conversions” metric. Numbers close to zero indicate the channel typically closes more than it assists. If the number is close to one, however, that channel closes and assists sales at a more equal rate. Knowing these numbers essentially allows you to assign roles to the different medium.

    Assisted Conversions

     

    The “Time Lag” section allows you to have the ability to see the amount of time in days between when users experience their first interaction all the way to the final conversion. You would be surprised at the number of users whose time lag is greater than ten days!

    Channel Guide

    Google also includes a “Path Length” section that very closely resembles the “Time Lag” section. The difference lies in the “Path Length” section providing insight into the total number of user interactions by channel. Understanding this allows you to see if the last advertisement or search click should really be given all the credit, or if it was the result of a long line of interactions (perhaps the wide receiver should have been given all of the credit after all!).

    My personal favorite segment of this Analytics data tool is the “Top Conversions Paths”. In this section, you can easily find the different routes users traveled to complete a goal or conversion. Maybe they first searched three weeks ago, clicked on a paid advertisement four days ago and finally converted today by directly typing in your domain name! All of this information and more is provided to you!

    Conversion Path

    You can get even more specific by finding the keyword searched for by clicking the “Keyword (Or Source/Medium) Path” as follows:

    Keyword Specific Analytics

    Still with me? I’m almost done. But now comes the coolest part! You can create custom segments to better understand the conversion paths of your visitors on several different levels. Maybe individuals are initially coming to your site by searching for the top warranties for products similar to the ones you offer. In the past, you may not have been aware that this particular keyword initiated the process! The amount of segmentation groups seems to be endless. In the following illustration, I wanted to know the number of users who started their conversion process by searching for [Example Warranty] and purchased a product that costs $130 or more, all while taking five days or more to go from the first interaction to the final conversion:

    segment interaction

     

    While this post gives you insights into some of the features, it is only the tip of the iceberg. Since Google “Multi-Channel Funnels Report” provides a great opportunity to better optimize your different Internet marketing channels to achieve optimal conversions, the best way to learn more is to test it out yourself. Now you can accurately infer who really deserves the credit for that touchdown. Happy testing!

     

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